Frequently Asked Questions

Please contact us at sales@valuetronics.com with your location, and your Sales Engineer will get in touch with you.

You can log into your account by going to My Account on the home page.

Please contact your Sales Engineer to cancel your order or email us at sales@valuetronics.com.

Please contact your Sales Engineer or email us at sales@valuetronics.com to hear about our rental policies.

Please Request a Quick Quote on the product page or email your Sales Engineer for the best price.

We are located in Elgin, Illinois, however, we do ship from our affiliated warehouse locations. Please contact your Sales Engineer for details on your order.

Please direct purchase orders to your Sale Engineer or email to sales@valuetronics.com.

Yes, policy state that you must email your Purchase Order to your Sales Engineer. The PO is used as a confirmation of the details for the order.

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We accept all major Credit Cards, Check, Wire Transfer and PayPal.

Multiple credit cards are accepted as long as each card is in your name and has the corresponding address.

Yes, please mention this to your Sales Engineer during the ordering process.

Please contact your Sales Engineer for PayPal arrangements.

Yes, please provide an offer to your Sales Engineer with any items you are looking to sell along with your preferred payment option.

Please contact your Sales Engineer for any help you may need. If you do not know who your Engineer is, please email us at sales@valuetronics.com .

With over 30 years in the Used Electronic Testing Equipment industry, ValueTronics ensures the upmost quality by having all used equipment thoroughly tested by our onsite Lab Technicians.

Our onsite lab tests the used units free of charge, calibration is available for an additional fee.

New and Used warranties are listed on your quote.

Please contact your Sales Engineer for details regarding your shipment. or email us at sales@valuetronics.com.

ValueTronics uses UPS ground for our free shipping.

Yes, ValueTronics offers several shipping methods for overnight shipping. Please proceed to the checkout to see your options and their respective costs.

Yes, please send your Sales Engineer an email with your company name, address and account number stating that you authorize ValueTronics to ship with your account.

Yes, you can use your own freight account. However, you will need to complete a BOL and have your freight company contact us to schedule a pick-up.

Sometimes we experience delays from the manufactures who have encountered manufacturing issues resulting in shipping delays.